Let’s get you
moving again.

Before you troubleshoot

Repay’s core Screen Time, workout and quote features run on your iPhone. Quotes are bundled with the app, so your earning flow does not depend on a network connection.

Language lessons aren’t behaving as expected

Choose your starting language and target language in the Language tab. Repay currently includes vocabulary, listening, translation, cloze and word-order practice. Difficult words return in spaced review, and a lesson pays into your vault only after its questions are completed correctly.

The lesson content is bundled with the app and works offline. If a translation looks wrong, include the target word, the question type and the language pair in your support email.

Screen Time won’t connect

1. Open Repay and follow the prompt to connect Screen Time.
2. Approve Apple’s Screen Time authorization sheet.
3. Choose at least one app, website or category in the system picker.
4. If authorization was previously denied, open iOS Settings, find Repay’s Screen Time access, allow it, then reopen Repay.

Repay cannot shield apps without Apple’s Screen Time permission.

I earned time, but apps are still shielded

1. Return to the Vault tab and confirm that your balance is above zero.
2. Tap Open the vault. Your balance begins counting down and the selected apps unlock.
3. You can also tap Unlock on Repay’s Screen Time shield when a balance is available.
4. If the shield remains, reopen Repay and check that Screen Time is still authorized.

When the balance reaches zero, iOS reapplies the shield automatically. You can choose Lock early, keep the rest to stop spending before then.

Push-ups aren’t counting

• Lay the iPhone flat on the floor, screen up, under your face.
• Keep the device still. Repay waits for a flat-surface check before counting.
• Allow camera access and hold the top position briefly while Repay calibrates to your distance.
• Lower your face clearly toward the front camera, then return fully to the top position.

Squats aren’t counting

• Allow camera access when prompted.
• Prop the iPhone securely in portrait orientation so your full body is visible.
• Use even lighting and avoid standing directly in front of a bright window.
• Squat deep enough for Repay to detect the down position, then stand tall to complete the rep.

The camera is active only during this workout. Pose detection happens on-device, and video is not saved or uploaded.

A plank won’t start or keeps pausing

• Place the iPhone flat on the floor, screen up, beside you.
• Do not hold or move the phone during the timed hold.
• Use a stable surface; soft furniture can make the motion check unreliable.

I can’t use a movement workout

Choose Math on the Earn screen. Correct arithmetic answers add time without using a sensor. Math intentionally earns at half the movement rate, so it stays a fallback rather than the fastest route.

Change the apps or exchange rate

Open Repay’s Settings tab. Use Choose apps & categories to update the Screen Time selection. Under Exchange rate, choose Relaxed, Standard, Strict or set a custom value.

Repay Pro or a purchase needs attention

Apple handles payment and renewal. If Pro does not appear after a purchase, reopen Repay and choose Restore purchases. If the sandbox or App Store reports that purchases are unavailable, check the Apple Account and purchase permissions on the device. You can manage or cancel the subscription in iOS Settings → Apple Account → Subscriptions.

My streak is still at zero

A streak day counts after you spend your full daily vault goal, not merely after earning minutes. The goal is shown in the Vault. Emergency minutes can affect a streak when they replace the intended earned-and-spent flow; check today’s earned/spent history and return after the day rolls over.

Reset Repay

In Repay Settings, choose Reset Repay. This erases the balance, history and settings stored by Repay on the device. This action cannot be undone.

Still need help?

Email jaspervanrooijen1@hotmail.com and include:

• your iPhone model and iOS version;
• the Repay version shown in Settings;
• what you expected and what happened; and
• a screenshot, if it does not contain information you prefer to keep private.

Do not send camera video, Screen Time passcodes or other sensitive information.